Tuesday, February 21, 2012

Force close problems on Android VIber 2.1.3 update? We have a fix.

 Viber, is a popular cross platform VOIP app. An update dated February 20, 2012 has caused problems for some users. When trying to launch the app, you get a force closed error. 

I encountered similar problems. The update killed Viber on my HTC Desire HD (Un-rooted, Stock 2.3.5 ROM). It forced close on launch. But I found a fix.

Go to Settings ---> Applications ---> Viber ---> Than press Clear Data.
Everything works fine after that. You will have to register again and will lose any saved messages. Pretty much a minor glitch I am happy to live with.

Okay, now for the good news. For Ice Cream Sandwich users, Viber 2.1.3 is now ICS compatible. Enjoy. 

47 comments:

  1. fix does not work for me on android froyo 2.2

    ReplyDelete
    Replies
    1. Something else which has been reported to work, is uninstall and reinstall.

      Delete
  2. Hi,
    This is a member of the Viber Development Team! :)

    The new version, 2.1.5, for Android is available in the Android Market for upgrade.

    The new version contains many bugs fixes, please upgrade and let us know what you think! :)

    If you have any question about Viber - please feel free to ask.

    Thank you,
    Viber Team

    ReplyDelete
    Replies
    1. the application appears Viber (com.viber.voip process) stopped encounters

      Delete
    2. Thank you for the report of the problem.

      we would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum". With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

      Thanks in advance :)

      Delete
  3. It frickin shits mhen!

    ReplyDelete
  4. I'm on the latest version of Viber, I'm using HTC incredible s
    I have to say that Viber always stuff up in a few minutes during call.
    So disappointed

    ReplyDelete
    Replies
    1. Hi phuong,

      What exactly do you mean by "always stuff up in a few minutes"?
      Please describe the problem in great detail so we could help.

      Delete
    2. @Viber

      Your customer service is amazing. I saw you at the Android Forums and was surprised by how diligent you answered questions and concerns there. But to see you in this small blog is amazing.

      Delete
    3. @Roberto Lim -

      It is our pleasure to be here in your blog and address user comments.
      In Viber we feel like it is our duty to reach out directly to each and every user online who needs answers from us, no matter where they are in the world, if they're on forums, blogs, or even articles concerning our app :)


      If you would like to receive more information on Viber to write about, we could add you to our mailing list of blog/forum owners, where we occasionally announce news and updates concerning the app.

      If you're interested, email us at the address with which we're writing this comment, and request to join our list :)

      Regards,
      the Viber Team.

      Delete
  5. i have a samsung galaxy and i have been using viber on it for a while now. All of a sudden when i click on a chat with my friend it stops unexpectedly and force closes. So im unable to read the messages with my friend. It only happens with this particular contact. Viber works perfectly fine when i talk to everyone else.
    Im not sure if its doing this because i havent updated the app, but im affraid that if i update it will delete my conversations. And i dont want it to. Becasue i havent seen the messages from my friend yet.

    If anyone else has the same problems, please let me know or help me out, thanks

    ReplyDelete
    Replies
    1. If you are worried about your message history being deleted, you may Export it to a text file using Viber's "Export" feature, found in settings.
      Now, please make sure that both users haev the latest version of Viber installed. If the problem persists after making sure of this, please let me know.

      Delete
    2. Thanks Team Viber. You really have the best technical support in the net.

      Delete
    3. We're delighted to hear this. It is our duty to reach out to our users and assist them :)

      Delete
  6. Viber please help and fix things out I want my viber back... Non of the solutions worked for me since I last updated and its always force closing once I attempt to make or receive a call. Tried uninstall and reinstallin, cleared data, and even searched for and installed older versions but all no use i reported force close almost 70 times over the last 3 days... Thanks

    ReplyDelete
    Replies
    1. Hi @Dr. Souzan -

      Please specify what device you have, and which version of operating system.

      Delete
  7. Hey, i was looking at this viber app at my friends phone and I figured out tht it was occupy lot of memory about 1.47gb of memory ,is it favourable to install tht app wen i have only 200 mb left? Will clearing data remove all mesages i mean is there any way to back up?

    A fast response will be appreciated

    ReplyDelete
    Replies
    1. @Anonymous -

      Yes, removing your message history should free some space for you.
      Before you do that, we recommend to export your message history, using the "Export" option inside Viber's settings.

      Delete
  8. Hi i have the same problem "Force close" but when i try to call anyone on Viper... This happened after the last update on January 2013... I have Samsung tap7 plus GT-P 6200.. an i have Android version 3.2...

    ReplyDelete
  9. PS: i have tried everything i deleted the data, uninstalled and re-installed many times but hte problem persists... Don't know what to do...

    ReplyDelete
  10. please help. when using viber, my voice at the other end is garbled and sounded robotic. but the sound of the caller is okay.

    ReplyDelete
    Replies
    1. Hi,

      What devicess are both sides of the conversation using? Which versions of operating systems?

      Delete
  11. @Feri -

    Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p
    We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.

    ReplyDelete
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    ReplyDelete
  13. Viber Please help me !!!
    I deleted the data then when I register he didn't send me code when when he call me I entered the code he says that the code is wrong ! So , I entered my mother's phone number he send the SMS i entered the code he says wrong . Then he called her phone . Then , I entered the code he says wrong . So , what shall I do ?

    ReplyDelete
    Replies
    1. Hi Amr,

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

      In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

      Delete
  14. I am using tablet samsung galaxy tab 7.7 gt-p6800
    I am facing this problem from January 2013 force close problem i could not open it even cant read my messages nor can make calls due to this problem.
    kindly get me out of this problem by telling solution.

    Thankyou!

    ReplyDelete
  15. Hey guys,
    Every time I try to "email message history" i get a force close message...

    I am using viber on my HTC Desire HD, with Android v2.3.5, and viber build 2.3.2

    I would be very grateful if you could let me know how to resolve this!

    Thanks!

    ReplyDelete
    Replies
    1. @Anum Naz -

      Viber does not officially support Tablets yet, and so we can't fully guarantee that it would work on all Tablets.
      However, in the meantime you can still download Viber from PlayStore, or from the direct link in our official HelpDesk at http://bit.ly/rqbZEw . Try it out and we would be happy to receive your feedback on how it works on your device so we could improve Viber accordingly.

      @Wass -

      Are you using a Custom ROM on your phone, or stock ROM (factory settings) ?

      Delete
  16. i have been able to receive pictures using viber however, i really cannot send pictures. :( please help. iam using myphone a888 and the os is ice cream sandwich 4.0

    ReplyDelete
    Replies
    1. @phoebe -

      Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p
      We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.

      Delete
  17. Viber never launches on HTC desire running 2.2, have to force close, has never worked, either when stored on phone or SD card, can't clear data as there is none. Have tried re-instal but no difference.

    ReplyDelete
    Replies
    1. @Pm -

      Hi,
      Are you running the latest version of Viber - 2.3.6?

      Delete
  18. Replies
    1. @Pm -

      I am sorry for my late response!
      Does the problem still persist in version 3.x ?

      If so, I will assist you further.

      Delete
  19. hi ,
    i am using htc explorer, i was trying to install viber but when i open viber after download my phone shows an error: Forcebly Closed.

    ReplyDelete
    Replies
    1. Hi,

      Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://helpme.viber.com/Knowledgebase/Article/View/45/10/is-your-android-supported-with-viber-system-requirements
      We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.

      Delete
  20. Hi, i installed viber when i was abroad and that number is not active in my home country. Suddenly it force closes upon launching and i couldnt retrieve all my messages. Can it still be fixed and get my history?

    ReplyDelete
  21. Hi, i installed viber when i was abroad and that number is not active in my home country. Suddenly it force closes upon launching and i couldnt retrieve all my messages. Can it still be fixed and get my history?

    ReplyDelete
    Replies
    1. Hi @azerana,

      Unfortunately, it will not be possible to retrieve those lost messages, since we (Viber) do not keep our users' message history on our servers - we care about our users' privacy.
      We recommend to use our “Export message history” function every once in a while, in order to make sure that those messages are backed up.

      * Note that you might be able to find solutions across the internet suggested by users (and not officially by us). Here is one example: http://chaladi.me/2012/06/24/backup-restore_viber_messages_in_android/

      Delete
  22. I downloaded Viber on my Galaxy Ace running android 2.3.6. inmediately after i inserted my phone number, i got the "application has stopped unexpectedly" msg. I have tried uninstalling and reinstalling the app, but problem persists.

    ReplyDelete
    Replies
    1. Hi T2,

      Thank you for the report of the problem.

      We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

      Thanks in advance :)

      Delete
  23. Mister viber sir,
    Viber is working great in My Lenovo a706 aside from when i use calls, they cant hear me. I tried calling them with regular calls and it works fine. maybe some of the users experience this too. i would be grateful to hear from you soon.
    -viber user

    ReplyDelete
  24. I recently updated viber on my Sony Ericsson android device. I've been using viber since December last year with no problems. After the new update it keeps crashing my phone and every time I attempt to send a message my android tells me it has to 'force close'. Can you advise why this is happening and what I should do?

    ReplyDelete
  25. Hi, I'm trying to install viber on my alcatel one touch.. I have installed and re-installed it for several times but at to no avail it still prompts me with an error saying : "the application viber (process com.viber.voip) has stopped unexpectedly "

    How could i resolve this..? I hope you could help me. Thanks in advance

    ReplyDelete
  26. @Anonymous -

    Which version of Android is running on your Lenovo device?

    @Tessa Spiers -

    Does the problem still persist?

    @halfsinful -

    Thank you for the report of the problem.

    We would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

    When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum". With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

    Thanks in advance :)

    ReplyDelete

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